All posts by Santi's Premium Pies

Serving a sausage, Aussie style

Image result for aussie sausage on bread

Here is some recent important and expert advice from Facebook on how a sausage should be presented and served when it comes off the barbie. It is how they roll Down Under and should be leaned by heart if you are a Pom or some other kind of foreigner and are invited to an Aussie BBQ. Aussies have etiquette too, it’s just different.

“… there is a very specific way in which the feed should be built. It must be on a slice of white bread that is so cheap that it sticks to the roof of your mouth, the sausage must be a real sausage and not a pale hot dog or Frankfurter imitation. It must be laid at slightly off kilter, corner to corner.

There are NO exceptions to these rules.

The only personal choice allowed is the selection of buttered or un-buttered white bread, and the addition of onions if you are uncouth. Sauces are limited to tomato or mustard. Ketchup is not to be allowed at ANY time.”

Now you know…

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Happy 5th Birthday – to us!!

Yes, 1st May 2014, some 5 years ago, saw us enter the market for Expat comfort food in Jakarta and its surrounding areas, initially with a small range of just 5 very traditional and mostly English pies.

Since then our range of pies has been expanded to 18 flavours, from our roots in those traditional meat pies to our popular Asian fusion pies, on to those steady sellers our 5 fruit pie flavours and thence to our delicious Ready to Microwave raviolis. The recent addition of a small range of bacon and sausage products from Porkies Bali has served to increase our coverage of the comfort foods most prized by expatriates and we expect to finally round out our range this year with sausage rolls, curry puffs and home-made chips (crisps.) Watch this space!

We look forward to continue serving our customers by offering our range of quality products at very fair prices. Thank you to all of our customers for their support over the last 5 years, we look forward to continuing to serve you over the next 5 years – and longer.

Best regards from Santi and the (very small) team at Santi’s Premium Pies!!

Sticking with Aussie and high quality local beef

Buffalo

You may have heard that the Government has chosen, as a mitigation against the crazy beef prices we have experienced since before Ramadan, to import buffalo meat from non-foot and mouth affected areas of India.

Santi’s Premium Pies have however chosen to stick with Aussie and high quality local beef in all our products though, to cope with those crazy prices, we will be raising the price of our Steak and Steak and Kidney Pie products by 2,500 Rp. from next week onwards 😦

From frozen to in your tummy in 10 minutes!!

We have long recommended the use of a conventional oven for heating our pies as producing the finest results and, more recently added the Air Fryer as being capable of producing similarly good results.

OxoneWe know however that many of you simply don’t have the time to use the oven when heating on of our meat pies from even a chilled state can take 25-30 minutes – and that few of you have the excellent Air Fryer which can halve the time needed.

This means that many of you pop the pie in the microwave, often enough from frozen – and turn it up full blast for less than 10 minutes. Not a recommended method as it produces a rather soft pastry, however, salvation is perhaps near at hand with this tip from one of the most enthusiastic and decicted fans of pies – and our pies in particular!

You may notice thay he is an Aussie and therefore prefers to eat his pie from the hand – this is not compulsory for non-Aussies!!

1. Take frozen pie out of freezer
2. Cut off one corner (approximately 1 inch diagonally) of the kryovac plastic bag the pie somes in. (just enough for the steam to exit during heating)
3. Place the pie, still inside the plastic bag, in the microwave (foil pie plate and all) and microwave on high for 3 to 3.5 minutes
4.Take out from microwave, turn over, place back inside the oven and microwave for a further 2 to 2.5 minutes.
5. Take pie out from microwave and drain any condensation from the plastic bag via the diagonal cut
6. Remove pie from plastic bag and pie plate and place on a plate with a paper towel under pie.
7. Hold with a paper towel and eat the pie crust down i.e. upside down. (the top crust is harder, so does not rupture and let the juice out. kind of acts like a plate)
mic
“I have done hundreds of pies like this. The foil pie plate has no effect at all on the microwave during heating (I know you are not supposed to microwave foil, but ……maybe it is non-conductive ?)
This works really great on the steak and cheese pies, but is fine for other pie varieties too.
Microwave times may vary with the model of microwave you have.
Leaving the pie in the plastic bag keeps the moisture in while heating, and eating it upside down keeps all the juices inside the pastry”
So, there you go, from frozen to in your tummy in 10 minutes for busy professionals on the go!! We have not tried it but our faith in, well, let’s call him Ivan, is 100%.
Please do let us know how you get on if you should try it.
Santi xxx

Change of the right sort

FeedbackObtaining, analysing and reacting to customer feedback is considered golden in any modern management treatise you will come across these days.

We have encouraged feedback relentlessly from the very start of our business but, with a customer demographic composed almost entirely of busy professional folks, we have gotten used to 1 or perhaps two reactions a week from you.

So no one was more surpised than us to be hit by a relative tsunami of 6 pieces of feedback last week, happily all of them positive and encouraging …. here they all are:

Feedback

In terms of acting on customer feedback, we believe we have a record that stands up to most – with muliple actions that have increased the quality and breadth of our products.

Many thanks to all those who have ever contributed and brought about change of the right sort – and please don’t stop!!

Santi xxx

PS a later, follow up contribution from IB of Kuningan tickled us hugely, the first ever Great Indonesian Bake Off ended in a draw!!

We did a shoot-out between the Oz meat ‘n cheese V’s the Steak ‘n cheese. Xxxxx ikes the Oz pies and I prefer the Steak ‘n cheese (by a mile) so at least we will not be fighting over them.
Those steak and cheese are really scrumptious fare guys. The sauce is killer, and I have perfected the microwave heating technique to keep them moist and yummy. Five minutes from the freezer to the plate.
Then add around 3 more minutes to being out of sight and yummy in the tummy.

The Minis are back!!

miniThe smaller version of our meat pies, the 95g Minis, have had something of a chequered history going from hero to zero in less than a year – and now making a strong comeback!

Introduced by popular demand in August 2014, the Minis did very well for a while after we introduced them, only to slowly tail off – to the extent that we decided to free up freezer space for newer and more popular stuff by only offering them in bake-to-order with a minimum of 24 pies.

In truth we kept them going “off menu” for a few customers who loved them – most often because their kids loved them!

In a development that could have been readily predicted by a contrarian, the moment we took them off the card, we got submerged in orders ……

The minis are of course now all in our new crust format and delicious hot or cold – and brilliant for snacks, sports events, arisans and whatever else ….

We have special prices for our Minis this week as part of their relaunch – and are offering a Mini 3 pack free with every order for 3 full size pies this week – though availability as we rebuild stocks means that this is restricted to the following pie flavours only:

* Aussie Meat Pie
* Chicken Curry
* Chicken and Mushroom
* Steak Pie

And if you want to order Minis on their own then there is a 15% discount on them all this week.

To order any of our pies or under this special offer or  then just reply to this e-mail – or make your choices on our web-based order form here. No need to mention the gratis Minis, we will do this as a matter of course for all orders received thru’ Sunday next.

Santi xxx

*** Santi’s Premium Pies’ annual holidays – 8th/28th July ***

*** last orders Monday 6th July ***

A customer’s tale

feedbackCustomer feedback has been our principal guide from the start of business and the source of inspiration for what can be seen in our range today compared with the simple meat and chicken pies we offered at the beginning.

Yep, firmer crusts, the Hot to Trot trio of chicken and beef curry and rendang pies, cool bags and better vacuum packing, same or next day delivery to anywhere, and the recent entry of fruit, Guinness and Aussie meat pies – all driven by customer demand, and not by sitting in a darkened room thinking about what to offer next!!

We make a point to ask for feedback from every new customer 2 weeks after their first order …. and regular customers every three months or so. And that is just via e-mail, we also regularly meet many of our customers and ask face to face their opinions on all aspects of our pies, from taste to ordering to billing and delivery – feedback face to face is generally lengthy and vigorous!

The world we live in gets ever more frantic, with our bosses demanding ever more – and leisure distractions multiplying by the day. It is little surprise to us therefore that our inbox seldom bulges with feedback from e-mail requests, but it happens often enough to be vital in understanding where we are with our customers. However, we seldom get the kind of comprehensive feedback we received from one new customer last week, feedback that had us in fits of laughter and tears of joy in turn – and which we reproduce in full and unedited below.

Well it’s just been over a month since my order and all the pies went just over a week ago. So that’s an excellent recommendation. All the meat pies tasted very good. Defrosting them and then heating them up in our oven gave the best results, and the pastry was more crispy. Sometimes however we just couldn’t wait, so we defrosted them in the microwave and then cooked them in the microwave, the results were also very good.

We enjoyed the Aussie meat pie the best, the steak pie was a good second, both enjoyed by me, my Indonesian wife and my boy 19 and daughter 15 – my daughter particularly liked the mini pies, due to the serving being in line with her smaller eating habits. The steak and kidney pie was a favourite of mine, but not so for the others in the family, I think having kidney in a pie is an English tradition (where I am originally from) not an Indonesian tradition.

The pies arrived on time, excellent packing and still well frozen. Your delivery man was polite removing his shoes when he came indoors and helped me load the pies into the freezer. I paid him cash on delivery in line with the receipt that he gave me. This was very convenient.

The order came with a plasticised Product Guide in both English and Bahasa Indonesia, which I showed everyone and placed next to the microwave for reference. That was great.

microwave majorproblemMy wife obviously didn’t read it thoroughly (the instructions are clear enough) and put a pie in the microwave with the aluminium tray still on. I immediately stopped her, I thought she knew about this?. I then joked with my daughter that mammy just tried to burn the place down by putting a pie in the microwave with the aluminium tray still on. We laughed about this. Two weeks later on a Saturday I heard my daughter put on the microwave and then smelled a pie cooking. Then I smelled burning.

Unbelievable that she put a mini meat pie in the microwave also with the aluminium tray still on. Like mother like daughter. The kitchen was full of smoke and the microwave red hot. On opening the microwave door, a lot of smoke came out, this caused the smoke alarm to go off, which is linked to the apartment fire alarm system, bells started ringing and then 2 minutes later the Security staff (doing a good job) knocking on our door finding out what was happening. Some action for a quiet Saturday.

The pie was like a piece of charcoal, so got thrown away. I supervised the next one. Our microwave is made of STRONG stuff, after 16 years of use it still works great, good recommendation to the maker SHARP. We have had instances of a metal spoon being left inside – the plastic handle melted and some odd bits of foil that sometimes manages to get left on some food which sparks. Sometimes we get ready made macaroni or pasta, these seem to have a plastic wrapped base, with possible aluminium inside?, covered by the plastic, these seem to microwave OK by my wife, but I always take them off just in case, I think this is what confused her.

On the fruit pies, the apple pies were delicious, really good with vanilla ice cream as per your recommendation, but I would have preferred a thinner pastry. I have bought apple pies from other stores too and the pastry also seems to me to be too thick. From some establishment it is much too thick. The same thickness pastry seems to work well for the meat pies, but as mentioned above not so well for the apple pie. No one would own up to eating the cherry pie – it wasn’t me – so I can’t give you any feedback on that. LOL.

I would also like you to look at if possible to a bigger sized, dinner plate apple pie, that way it can be cut into several slices. This would have to be thawed out and then cut up, can be eaten cold. When I was a kid my mother in England used to make them, especially in the summer, there was a lot of big apple trees adjoining our back garden which was large, and on windy days when the apples were ripe they used to fall into our garden and I collected them. We called them “wind-falls” not stealing. Hahaha.

Many, many thanks to the author, and everybody else who has contributed to our learning.

We listen, we learn, we change and improve and move forward.

Santi xxx